Delivery Information

Delivery and import regulations

Your order will be sent to you as soon as possible. The shipping time depends on the selected shipping method and destination country.

Your consignment may be subject to import taxes, duties, and surcharges, which usually are charged once a shipment reaches your country. Any of these charges for customs clearance must be paid by you, as have no control over these charges and cannot predict what they may be. When ordering from, you are considered the importer of the products and must comply with all regulations and laws applying to the import of our products into the country where you will be receiving the products.

Please contact your local customs office for further information, as rules and procedures vary from country to country. cannot provide you with any information regarding this matter. On any questions concerning custom rules, fees and taxes, please contact customs or postal authorities in your country of destination before placing an order at

If you choose not to pay import charges, your package will not be released by customs and we will not issue a refund or replacement of your order, even if the order is being returned to us. The same applies if you refuse to pick up your order, do not collect the delivery in time or if the order is seized or held by customs due to a violation of the destination country’s import regulations. Due to the perishable nature of our product, it cannot be restocked or resold after having been shipped once.

Please also note that deliveries are subject to being opened for inspection by customs and customs clearance procedures can add a few extra days to your expected delivery time. As an importer of the goods you need to comply with any regulations and laws of your country of destination, agree to all requests made by customs and provide any documents they might ask for.

As soon as an order leaves our distribution center, we cannot be held accountable for any delays caused by customs authorities and/or other circumstances that are out of our control. We accept any returns. This also applies if you should change your mind with regard to your order or simply ordered the wrong product(s).

You can cancel your order if it has not yet entered the shipping process. Once the items have entered the shipping process, an order can no longer be cancelled. Please submit any cancellation requests via our contact link above.

Shipping Information

Once you have confirmed your order, an e-mail will be sent to your registered e-mail address, containing all details of your order. As soon as your order has been sent from our warehouse, you will receive a shipping confirmation e-mail from us.

We offer the following shipping alternative:

Postal shipping by Air-Mail:

Your order will be sent as 1st priority letter. The approximate delivery times are 2 to 5 business days within Europe and 7 to 14 business to countries outside Europe.

Shippings sent by registered mail bear a tracking number, shippings with stamps does not bear a tracking number so there is no possibility to track an order. We can therefore not accept any responsibility for your shipment once it has been sent.

It is therefore extremely important that your address is correct and complete. We are not to be held liable if a shipment gets lost or is being delivered to the wrong address because of an incorrect or incomplete address. IMPORTANT: Estimated delivery times serve only as guidance, and we cannot be held responsible or issue refunds / replacements for any delays caused by a shipping agent, postal service or the customs clearance process.

Shipping costs depend on package weight, destination country and the selected shipping alternative. All shipping costs will be presented to you within the checkout process.